Posted by @kamlesh54
12 Nov, 2025
Querry
Please Reply the following questions--
1. When I have purchased the lifetime licence of Surpad, and if the device is reset accidentally, whatis the procedure for life time reactivation again.
2.When the device in which lifetime activation of Surpad 4.2 is done, and device is lost/stolen/damaged, what is the procedure of its reactivation of same license in another device without repurchase.
3. How many times ,I can transfer a single user licence in another devices due to aforesaid reasons.
Yours' Sincerely
Rahul Kumar
Patna, Bihar, India
Vitaly Admin
13 Nov, 2025
Hello! We have already communicated via email, but I will also provide the information here. 1. If you performed a reset of your device, its ID's will change. For the program, this means that the device is no longer recognized as the one previously activated, and the original activation code will not work. To resolve this, you must contact us - for example, via email - so that we can keep a record of our correspondence. 2. If you are unable to transfer the license from the original device (for example, if your phone was stolen, lost, or damaged), you can also contact us just as in the first case. 3. You may transfer the license within reasonable limits. Please avoid overloading the server with daily license transfer requests. Use this function only when necessary. If you need to use the software on multiple devices, it is better to purchase several permanent licenses.
Vitaly Admin
Vitaly Admin