Dear users,

We are aware of the current issue affecting the activation status of SurPad 4.2, SurvX, and other related versions of the software. Users from various countries have reported that their licenses suddenly became inactive.

We have received information from technical support:

"Recently, our server has been attacked by a DDoS — ‘the server has a lot of abnormal traffic, causing the server to restart.’ We are urgently working on repairing it."

The development team is actively working to resolve the problem, and we expect the service to be restored soon.

In the meantime, we recommend pressing the "Online Activation" button once every hour to check whether your license has been restored.

Once the license is active again, you no longer need to press this button.

We sincerely apologize for the inconvenience and ask for your understanding and patience as this issue is being resolved.

Thank you for your support.