Over the past few months, we have received numerous requests for assistance in transferring SurPad 4.2 licenses to new devices from users who originally purchased their licenses through Acnovo.

Unfortunately, Acnovo has ceased responding to license transfer requests and is no longer providing support for affected customers. This issue has been ongoing since approximately May 15, 2025, and to date, many users still remain unable to transfer or reactivate their licenses.

We must clarify that our company is unable to assist in these cases, as each distributor operates independent licensing servers. If a license was purchased from another company, we do not have access to that license or the ability to process transfers or reactivations.

This situation highlights a significant risk associated with purchasing discounted licenses from unofficial or low-cost sources. While such licenses may appear functional at first, they often come without proper support or guarantees. This is especially relevant when purchasing from platforms like AliExpress, where sellers frequently operate under multiple store names. Once customer complaints begin to accumulate, a store can be quickly closed and reopened under a new name, leaving buyers without recourse or service history.

Please be cautious when choosing where to purchase your license.

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Support Initiative: "SurPad License Recovery Program"

To assist users affected by this situation, we are launching a special program — SurPad License Recovery Program — to help restore access to SurPad 4.2 for those who previously bought a license from Acnovo but can no longer use it.

Here’s how it works:

Provide a copy of your original activation email or proof of license purchase from Acnovo

Receive a new SurPad 4.2 license at a discounted rate:

$220 USD per license (instead of $280 USD) — up to 5 licenses

$210 USD per license — for 6 to 10 licenses

📅 Offer valid until August 31, 2025.

⛔ Starting September 1, 2025, this support program will no longer be available.

If you are affected and wish to participate, please contact us with your license documentation. We are committed to helping you get back to work with SurPad 4.2 as quickly and smoothly as possible.

Stay safe and make informed decisions when purchasing software licenses.