Posted by Vitaly Admin
28 May, 2025
Temporary Activation Issues with SurPad
Good day, everyone.
We are currently experiencing server-related issues, which may cause SurPad to display a message that the license is not active. This may affect both existing users and new users attempting to access the DEMO mode for the first time.
Our technical team is actively working to resolve the issue. However, the full migration to a new server infrastructure may take approximately one month.
In the meantime, a temporary solution has been developed to ensure you can continue working without interruption.
Please follow these steps:
Download and install this special version of the SurPad application:
https://surpadapp.com/app/Surpad_esurvey_v4.2.250527.092136_42250527092136_jiagu_sign.apk
In the activation menu, you will see a new field labeled "Port".
Enter the value 33001 and press "Online Activation".
- For existing users who previously activated the program with a permanent code, this should restore full functionality.
- For new users, DEMO mode will be enabled for 30 days.
You can see the full activation instructions here:
https://www.youtube.com/watch?v=bbSgYfbHejc
We appreciate your patience and understanding while we work on a permanent fix.
Temporary Activation Issues with SurPad
Vitaly Admin
28 May, 2025
@ilethang111
25 Jun, 2025
hi i cant transfer my activation code to new device the device keeps with icon message asking to wait and then nothing appears
@ilethang111
25 Jun, 2025
Vitaly Admin
25 Jun, 2025
Hello! You can create ticket here on write to info@surpadapp.com with full description of your issue. We will be able to help you only if you purchased your license from the website https://surpadapp.com/ However, if you bought it elsewhere, you should contact your supplier directly.
Please help share this information on social media, as this issue is affecting users globally.
Vitaly Admin
Vitaly Admin