LICENSE TRANSFER PROCESS (since October 27, 2025)

Both devices must be connected to the Internet.

Version requirement: The same version of the application must be installed on both devices, starting from SurPad V4.2.251027 or newer.

Once the same version is installed on both devices (the original and the new one), you can start the transfer process:

1. On the original device (the one from which you want to transfer the license), open the transfer menu:
   About Software → Software Activation → Transfer Activation Code.
2. At this step, the current license will be deleted from the original device, and a QR code along with a text transfer code will be generated to move the license to another device.
3. On the new device, open the activation menu:
   About Software → Software Activation → Manual Code Activation.
4. Enter the text code or scan the QR code to activate the software.

VIDEO INSTRUCTION FOR LICENSE TRANSFER

Important! License transfer works only between identical software versions. Please carefully check the full version number. For example, SurPad 4.2.250828 and SurPad 4.2.251027 are different versions, and transfer between them is not possible.

Please also note that there are different branded versions of SurPad. For example, SurPad by eSurvey differs from SurPad by Geoelectron and other brands. License transfer between such versions is not supported.

For your convenience, we have prepared a short video demonstrating the correct step-by-step license transfer process.

We recommend watching it before starting the procedure to avoid possible activation errors.

The video shows the entire process in real time — from generating the transfer code to successfully activating it on the new device.

LICENSE RECOVERY AFTER A FAILED TRANSFER

Attention! If the license transfer fails and your original device remains without an active license, you can restore it yourself using the log file.

To do this:

1. Access the file system of your Android device.
2. Navigate to the folder: SurPad → Debug.
3. Open the file software_activate-debug.txt.
4. This file contains records of all your license transfer attempts. Find the entry with the latest date and time.
5. Copy the code shown in that entry.
6. On the device that lost the license, go to Manual Code Activation and enter the copied code to restore it.

TRANSFER ACTIVATION CODE BY OUR SUPPORT TEAM

If the user has lost the controller, forgot to transfer the code before restoring the controller, or if the activation ID has changed due to a software update, our Support Team can transfer the code for the user.
The user should provide the SurpadApp team with the original activation code and the Activation ID of the new device:

• Provide the Original Activation Code if the user activated the software using the manual code activation method.
• Provide the Activation ID of the new device to which the license needs to be transferred.

The user should make a note of the activation code or ID, as they are the only proof for the SurpadApp team to transfer the code. After the SurpadApp team’s confirmation, we will revoke the original permanent activation and provide a new activation code to the user.

Due to the existence of multiple versions of the SurPad software and counterfeit activation codes, our team only addresses cases involving customers who have purchased from our official website: https://surpadapp.com/. We do not support or assist with licenses acquired for other versions of the software or from other sellers.